Loyalty Programs for Operations: Engaging the Frontline

A loyalty program can succeed or fail depending on store team execution. This session focuses on ensuring your loyalty program works for managers and cashiers. Topics include engaging team members early, reducing confusion, and tackling technical or process issues. We’ll discuss how to build momentum with project plans, clear communication, staff feedback, and quick wins that make the program real for the team. Takeaways include simple tools and first steps to drive enrollment, usage, and long-term success. This session is for store managers, supervisors, owners, merchandisers, and marketing.

Mason Cowan
BandyWorks
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THIS EDUCATION SESSION COVERS

Date: Thursday, April 15, 2026

Time: 9:00 am – 9:50 am

Location: Room TBD, 1st Floor, Hall H