Convenience Store Managers Track .

Track Overview

The C-Store Managers track offers management, best practices and practical tips to improve the overall work environment, productivity and performance.

Sessions

Recruit & Retain: The Importance of the First 30 Days

The last two years have certainly posed challenges finding and keeping people.  Now more than ever we must look at how we recruit and onboard new team members. How does your application and interview process compare to others? Does it pull them in or push them away?  Do you train with the baptism by fire method and throw them on the register right away or torture them with hours of video?

Do they feel part of a family on day one or like a stranger? In this session learn keys strategies how to recruit and retain a team in times when the competition for talent is at an all-time high.

9:00 am – 9:50 am

Linda McKenna

Convenience Store Coaches Inc.

Mastering Difficult Conversations: Coach ’em up don’t beat ’em up

Who else is guilty of not giving someone feedback for being late or not finishing shift duties because you’re afraid they’ll quit?  Or you do give feedback but only after the tenth time and your feedback sounds like a scolding?  You’re not alone.  In one survey nearly 80% of managers admitted to not being comfortable addressing poor performance.  Sadly, failing to address poor performance in one team member is one of the top reasons high performers quit or drop their own performance. The fear of them quitting if you say something is true, but it hits the good ones. The low performer stays.  Sound familiar? In this session learn tips on how to give feedback that inspires improved performance and helps retain your high performers.

10:00 am – 10:50 am

Linda McKenna

Convenience Store Coaches Inc.

Recruit & Retain: The Importance of the First 30 Days:

9:00 am – 9:50 am

Mastering Difficult Conversations: Coach 'em up don't beat 'em up:

10:00 am – 10:50 am

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